Terms of Service

1. Agreement to Terms

By accessing or using any services provided by Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech ("we", "us", "our"), including our website, SYNK software products, mobile applications, consulting, and training services (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms").

If you are using our Services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use our Services.

2. About Our Services

Royal Care Group provides:

• SYNK Products — SaaS platforms, mobile applications, and browser extensions for business operations
• Consulting Services — business strategy, digital transformation, and NDIS operational consulting
• Training — onboarding and training programs for our products and industry practices
• Custom Development — bespoke software solutions built to your specifications

Some products may be labelled as "Beta", "Early Access", or "Coming Soon". These products are in active development and may contain bugs, have limited features, or change without notice. We appreciate your feedback and patience as we refine them.

3. User Accounts

Certain Services require you to create an account. When you do, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms or our Acceptable Use Policy.

4. Subscriptions, Pricing, and Payment

4.1 Pricing

Prices for our Services are displayed on our website and within our applications. All prices are in Australian Dollars (AUD) unless otherwise stated. Prices are inclusive of GST where applicable.

4.2 Subscriptions and Auto-Renewal

Paid Services are offered on a subscription basis (monthly or annual). By subscribing, you acknowledge that:

• Your subscription will automatically renew at the end of each billing period at the then-current price
• We will notify you by email before any price increase takes effect
• You can cancel auto-renewal at any time before the next billing date through your account settings or by contacting us
• No renewal charge will be applied after you cancel — your access continues until the end of the current paid period

4.3 Free Trials

Where we offer free trials, your access will convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. We will clearly state the trial duration and the price that applies after the trial.

4.4 Price Changes

We may change our prices from time to time. For existing subscribers, price changes will take effect at the start of the next billing cycle after at least 30 days' written notice.

5. Cancellation and Refunds

5.1 How to Cancel

You can cancel your subscription at any time by:

• Using the cancellation option in your account settings
• Emailing us at hello@royalcaregroup.com.au

Upon cancellation, you retain access to the Service until the end of your current paid billing period.

5.2 Australian Consumer Guarantees

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If our Services fail to meet a consumer guarantee, you are entitled to a remedy including repair, replacement, or refund depending on the nature of the failure.

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

6. Your Data

6.1 Data Ownership

You own your data. All content, records, notes, invoices, and business information that you input into our products remains your property. We do not claim ownership of your content.

6.2 Data Export

You may export your data at any time using the export features available in our products, or by contacting us. We will provide your data in a standard, machine-readable format.

6.3 Data After Cancellation

After you cancel your account, we will retain your data for 90 days to allow you to reactivate or export it. After 90 days, your data will be permanently deleted unless retention is required by law. We will send you a reminder before deletion.

6.4 Data Handling

See our Privacy Policy for full details on how we collect, store, and protect your information.

7. Acceptable Use

You agree not to:

• Use our Services for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorised access to our systems, other users' accounts, or data
• Interfere with or disrupt the integrity, security, or performance of our Services
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of our software
• Resell, sublicense, or redistribute our Services without prior written permission
• Use our Services to store or transmit malicious code, malware, or illegal content
• Misrepresent your identity or affiliation with any person or entity
• Scrape, crawl, or use automated tools to extract data from our Services without permission

8. Intellectual Property

All content, software, designs, logos, documentation, and materials in our Services are the intellectual property of Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech unless otherwise stated.

The SYNK name, logo, and all associated product names (CallSYNK, TextSYNK, NoteSYNK, InvoiceSYNK, ShiftSYNK, BizSYNK, ChargeSYNK, SignSYNK, MapSYNK, mySYNK, and variants) are trademarks of Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use our Services for your internal business purposes in accordance with these Terms.

9. Service Availability

We aim to keep our Services available and operational at all times. However, we may occasionally need to perform maintenance, updates, or experience downtime. We will endeavour to provide advance notice of planned maintenance where possible.

We do not guarantee uninterrupted, error-free service. In the event of significant or extended downtime affecting paid services, we will communicate the situation and, where appropriate, offer remedies.

10. Consulting Services

10.1 Nature of Advice

Unless you have entered into a specific consulting engagement agreement with us, any advice, recommendations, or information provided through our website, content, tools, or casual interactions is general in nature and should not be relied upon as professional advice tailored to your specific circumstances.

10.2 Client Responsibility

You are responsible for your own business decisions. While we provide strategic advice based on our experience and expertise, the decision to implement any recommendation rests with you. We are not liable for business outcomes resulting from the implementation of our advice.

10.3 Engagement Agreements

Formal consulting engagements are governed by a separate consulting agreement or statement of work that outlines scope, deliverables, timelines, fees, and responsibilities. In the event of any conflict between these Terms and a consulting agreement, the consulting agreement prevails.

10.4 No Professional Relationship

Browsing our website, reading our content, or attending a free webinar does not create a consulting relationship or any professional obligation on our part.

10.5 Third-Party Specialists

We may engage independent specialists or subject matter experts to deliver certain consulting or advisory services. These specialists are independent contractors. While we select them with care, their views and recommendations are their own, and Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech does not guarantee the accuracy or completeness of specialist-provided advice.

11. Training Services

11.1 Non-Accredited Training

Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech is not a Registered Training Organisation (RTO). Our training programs are non-accredited, industry-specific professional development. Completion of our training does not result in a nationally recognised qualification, certificate, or unit of competency under the Australian Qualifications Framework (AQF).

11.2 Training Content

Training content is designed to build practical skills and knowledge relevant to business operations, NDIS compliance, and technology adoption. While we strive for accuracy, training content is provided for educational purposes and should not be treated as legal, financial, or clinical advice.

11.3 Intellectual Property in Training Materials

All training materials, including presentations, documents, videos, templates, and course content, are the intellectual property of Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech. Participants may not:

• Copy, reproduce, or redistribute training materials without written permission
• Record training sessions (audio or video) without prior consent
• Use training materials to develop competing products or services
• Share login credentials or access to online training with unauthorised persons

11.4 Certificates of Completion

Where we issue certificates of completion, these acknowledge participation in our training program only. They do not represent a professional qualification or accreditation and should not be presented as such.

11.5 Training Cancellation

Cancellation and refund terms for scheduled training sessions will be communicated at the time of booking. As a general guide:

• Cancellations more than 7 days before the session — full refund
• Cancellations 2–7 days before — 50% refund or credit toward a future session
• Cancellations less than 2 days before or no-shows — no refund (unless exceptional circumstances apply)

We reserve the right to cancel or reschedule training sessions with reasonable notice. In such cases, a full refund or alternative date will be offered.

12. Limitation of Liability

To the maximum extent permitted by law (and subject to Section 5.2 regarding consumer guarantees that cannot be excluded):

• Our total aggregate liability for any claim arising from or related to these Terms or our Services shall not exceed the total amount paid by you to us in the 12 months immediately preceding the event giving rise to the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunity, or goodwill

These limitations do not apply to liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law.

13. Indemnification

You agree to indemnify and hold harmless Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of our Services in violation of these Terms
• Your violation of any applicable law or regulation
• Any content or data you submit through our Services

14. Termination

We may suspend or terminate your access to our Services if:

• You breach these Terms or our Acceptable Use Policy
• Your use poses a security risk to our Services or other users
• We are required to do so by law
• Your account has been inactive for more than 12 months (we will notify you before taking action)

Upon termination, your right to use our Services ceases. Sections relating to intellectual property, liability, indemnification, and governing law survive termination.

You will have 90 days after termination to export your data (see Section 6.3).

15. Dispute Resolution

If a dispute arises, we encourage you to contact us first so we can try to resolve it directly. If we cannot resolve the dispute informally within 30 days, either party may pursue formal resolution.

For consumers, nothing in this clause limits your right to take action under the Australian Consumer Law or to contact the ACCC or your state/territory fair trading body.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes are subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

If you access our Services from outside Australia, you are responsible for compliance with local laws to the extent they apply.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last updated" date at the top of this page
• We will notify registered users by email at least 30 days before material changes take effect
• We will post a prominent notice on our website

Continued use of our Services after the effective date constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you may cancel your account.

18. General

• Entire agreement — these Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us
• Severability — if any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force
• Waiver — our failure to enforce any right or provision does not constitute a waiver of that right
• Assignment — you may not assign your rights under these Terms without our consent. We may assign our rights in connection with a merger, acquisition, or sale of assets

19. Contact

For questions about these Terms, contact us at: