Refund & Cancellation Policy

1. Your Consumer Rights

Under the Australian Consumer Law (ACL), our services come with consumer guarantees that cannot be excluded. You are entitled to a refund or other remedy if:

• The service has a major failure — it is substantially unfit for purpose, does not match its description, or cannot be easily fixed
• The service has a minor failure that we do not fix within a reasonable time
• The service does not meet any other applicable consumer guarantee

These rights apply regardless of any other terms in this policy. Nothing in this policy limits your rights under the ACL.

2. How to Cancel

You can cancel your subscription at any time using any of these methods:

• Account settings — use the cancellation option in your SYNK account dashboard
• Email — send a cancellation request to hello@royalcaregroup.com.au
• App store — for subscriptions purchased via Google Play or Apple App Store, manage your subscription through the platform's subscription settings

We will confirm your cancellation by email within 2 business days.

3. What Happens When You Cancel

• Your subscription will not renew at the next billing date
• You retain full access to the service until the end of your current paid period
• Your data is retained for 90 days after your subscription ends, giving you time to export or reactivate
• After 90 days, your data will be permanently deleted (we will send a reminder before deletion)
• No cancellation fees or penalties apply

4. Refund Policy

4.1 Free Trials

If you cancel during a free trial period, you will not be charged. No refund is necessary as no payment has been taken.

4.2 Monthly Subscriptions

Monthly subscriptions are generally non-refundable for the current billing period, as you retain access until the period ends. However, we will consider refund requests on a case-by-case basis, particularly if:

• You were charged after submitting a cancellation request
• You experienced a significant service outage or technical issue that prevented you from using the product
• You were charged in error (e.g., duplicate billing)

4.3 Annual Subscriptions

For annual subscriptions, you may request a pro-rata refund for unused months if you cancel within the first 60 days. After 60 days, annual subscriptions are non-refundable but your access continues until the end of the paid year.

4.4 App Store Purchases

For subscriptions or in-app purchases made through Google Play Store or Apple App Store, refunds are handled by the respective platform according to their refund policies:

• Google Play — Google Play refund policy
• Apple App Store — Request a refund from Apple

4.5 Consulting and Custom Services

Refunds for consulting engagements, training, and custom development work are governed by the specific agreement or statement of work for that engagement. If no specific terms exist, a reasonable refund will be provided for services not yet delivered.

5. Auto-Renewal Transparency

We believe in clear, upfront communication about billing. Here's how auto-renewal works:

• When you subscribe, we clearly state the renewal price and billing frequency
• We send a billing reminder email at least 7 days before each renewal
• If we increase prices, we notify you at least 30 days in advance — the new price applies only to the next billing cycle
• You can cancel auto-renewal at any time with immediate effect (no charge for the next period)
• We will never make it difficult to cancel — one click in settings or one email is all it takes

6. How to Request a Refund

To request a refund, email us at hello@royalcaregroup.com.au with:

• Your name and account email
• The product or service you're requesting a refund for
• The reason for your request
• Any relevant transaction or order references

We aim to respond to all refund requests within 5 business days. Approved refunds are processed within 10 business days to your original payment method.

7. Disputes

If you are unsatisfied with our refund decision, you may:

• Request a review by emailing us again with additional information
• Contact your state or territory fair trading body or the ACCC (www.accc.gov.au)
• For app store purchases, use the dispute resolution process provided by Google or Apple

8. Contact