1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work correctly, improve performance, and provide information to site owners.
This Cookie Policy explains what cookies and similar technologies we use, why we use them, and how you can control them.
2. Who We Are
This policy applies to Royal Care Group Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech, and covers our website at royalcaregroup.com.au, our SYNK web applications, and any subdomains.
3. Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are required for our website and applications to function. They cannot be disabled without breaking core functionality. They include:
- Authentication cookies — maintain your login session so you don't need to sign in on every page
- Security cookies — protect against cross-site request forgery (CSRF) and other security threats
- Load balancing cookies — distribute traffic across servers for optimal performance
- Preference cookies — remember your settings such as theme (light/dark mode)
Legal basis: Legitimate interests (necessary for service delivery).
3.2 Analytics Cookies
These cookies help us understand how visitors interact with our website — which pages are most visited, where users drop off, and how we can improve the experience. Data is aggregated and anonymised where possible.
- Session analytics — tracks session duration, pages visited, and navigation paths
- Feature usage — helps us understand which product features are most used
Legal basis: Consent (you can opt out — see Section 5).
3.3 Functional Cookies
These cookies remember your preferences to provide a more personalised experience:
- Language and region preferences
- UI preferences — such as collapsed sidebar or table column widths
Legal basis: Legitimate interests / consent.
3.4 What We Do NOT Use
We do not use:
- Advertising or retargeting cookies
- Third-party tracking cookies for behavioural profiling
- Social media tracking pixels
- Cross-site tracking technologies
4. Similar Technologies
In addition to cookies, we may use:
- Local storage — browser-based storage used to persist UI preferences and cached data for performance
- Session storage — temporary storage that clears when you close your browser tab
These technologies are subject to the same principles as cookies under this policy.
5. Managing and Controlling Cookies
5.1 Browser Settings
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block all cookies or cookies from specific sites
- Set preferences for different types of cookies
Note: blocking strictly necessary cookies will prevent parts of our website and products from working correctly.
5.2 Browser-Specific Instructions
Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and Site Permissions → Cookies and Site Data
5.3 Opting Out of Analytics
To opt out of analytics tracking, you can disable analytics cookies through your browser settings or by contacting us. We honour browser "Do Not Track" signals where technically feasible.
6. Retention
Cookie retention periods vary by type:
- Session cookies — deleted when you close your browser
- Authentication cookies — typically expire after 30 days of inactivity
- Preference cookies — up to 12 months
- Analytics cookies — up to 12 months
7. Changes to This Policy
We may update this Cookie Policy from time to time. We will notify you of material changes by updating the date at the top of this page and, for significant changes, by posting a notice on our website.
8. More Information
For more information about how we handle your personal information, see our Privacy Policy.
If you have questions about our use of cookies, contact us at:
