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Delete Your Account & Data

Last updated: July 2026  |  Applies to RoCSYNK, MedSYNK, and Royal Care Group apps

In short: You can delete your account and associated data at any time — either from inside the app, or by emailing us. This page explains exactly how, what gets deleted, and what we may need to keep. This applies to all Royal Care Group SYNK apps, including RoCSYNK and MedSYNK.

Option 1 — Delete from within the app

  1. Log in to your app (RoCSYNK at rocsynk.royalcaregroup.com.au or MedSYNK at medsynk.royalcaregroup.com.au)
  2. Go to Settings
  3. Select Delete Account and confirm

Your account and all associated data (people, medications, verification logs, care circle members, reports, and settings) are permanently removed. This action cannot be undone.

Option 2 — Request deletion by email

If you cannot access your account, email support@royalcaregroup.com.au from your registered email address with the subject line "Delete my account". We will verify your identity and process the deletion.

What gets deleted

  • Your user account and login credentials
  • Your personal profile information (name, email, contact details)
  • Organisation records you have created, including people, medications, verification logs, care circle members, reports, incidents, and uploaded documents
  • For MedSYNK: medication schedules, verification history, care circle contacts, compliance reports, TGA safety alerts, and incident reports
  • For RoCSYNK: rosters, budgets, plans, and uploaded documents

Timing

Account deletion requests are actioned within 30 days. Data is removed from active systems immediately or shortly after your request, and purged from encrypted backups within the standard backup rotation cycle.

Data we may be required to retain

We may retain limited information where required by law or for legitimate business/compliance reasons — for example, billing and transaction records needed for tax and financial-reporting obligations, or records we are legally required to keep under Australian law. Any retained data is kept securely and only for as long as required, then deleted.

Questions

For any questions about account deletion or how your data is handled, contact us:

Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech.

▌ SYNK Suite — apps, platforms, and extensions that work together▌ From compliance to cash flow — streamline every aspect of your business▌ Digital transformation starts here — no complex onboarding, just results▌ Human ideas, AI-built — tools designed by the people who use them▌ Save hours every week — automate the admin that slows you down▌ Born in NDIS, built for every industry▌ Your data, your rules, your platform▌ From chaos to clarity — complete visibility into your operations▌ SYNK Suite — apps, platforms, and extensions that work together▌ From compliance to cash flow — streamline every aspect of your business▌ Digital transformation starts here — no complex onboarding, just results▌ Human ideas, AI-built — tools designed by the people who use them▌ Save hours every week — automate the admin that slows you down▌ Born in NDIS, built for every industry▌ Your data, your rules, your platform▌ From chaos to clarity — complete visibility into your operations▌ SYNK Suite — apps, platforms, and extensions that work together▌ From compliance to cash flow — streamline every aspect of your business▌ Digital transformation starts here — no complex onboarding, just results▌ Human ideas, AI-built — tools designed by the people who use them▌ Save hours every week — automate the admin that slows you down▌ Born in NDIS, built for every industry▌ Your data, your rules, your platform▌ From chaos to clarity — complete visibility into your operations
Royal Care Group

Tech Division

Building structural intelligence for modern businesses.

ABN 76 684 189 320

Connect

hello@royalcaregroup.com.au0485 024 444

© 2026 Royal Care AU Pty Ltd (ABN 76 684 189 320), trading as Royal Care Tech. All rights reserved.

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